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Alternative Dispute Resolution

While we strive to ensure that the services and products we sell are free of any issues, there are times when a dispute will arise between us and a customer which cannot be resolved to the satisfaction of both parties.

In these cases, there are a range of options for resolving the dispute without going to court, and these options can often be quicker and cheaper than taking legal action.

Worcester Carsales Ltd is prepared to engage with a number of Alternative Dispute Resolution providers in the these cases with specific providers. This page outlines the ADR providers we use in specific circumstances.

Finance and Insurance Cases

Where you have a complaint related to finance or insurance, you must first raise this with the Head of Business at the dealership you purchased your vehicle from. If a resolution cannot be reached between us in a period of 8 weeks from the date of your complaint, you may contact the Financial Ombudsman Service, who are the statutory arbitrator in matters of finance and insurance.

For more details, visit www.financial-ombudsman.org.uk or call 0800 023 4567 or 0300 123 9123.

Purchase of New Vehicles

In the event that a complaint regarding the purchase of a new vehicle arises and a resolution cannot be reached between us, you may contact Motor Codes, who we will use as our arbitrator in matters related to the purchase of new vehicles.

For more details, visit www.motorcodes.co.uk or call 0800 692 0825.

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Contact Us: Old Chester Road South, Kidderminster DY10 1XL, Tel: 01562 510 340

  • Worcester Carsales Ltd acts as a credit broker, not a lender. We can introduce you to a limited number of finance providers and may receive a commission for doing so. We are authorised and regulated by the Financial Conduct Authority. FCA number 303948

    We want to assure you that we will always disclose any commission received for each individual finance deal, including commission from any third parties or partners involved in the transaction. Our commitment is to ensure you have a clear understanding of our compensation structure. If you have any questions, please feel free to contact us.

    Worcester Carsales Limited, T Wall Garages, High Street, Pensnett, Kingswinford DY6 8XB Company Reg 595935.

    We are also regulated by the Financial Conduct Authority (FCA) Registered number 303948.

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Cancellation Policy

  • You have 14 days no quibble return policy except when you have altered the vehicle from standard Manufacturers specification (in this instance no return is possible under any circumstance). You must inform us in writing by post or email is acceptable to WWW.Caboodlecode.co.uk.
  • £99 ONLINE Reservation Fee fully refundable.
  • New vehicle cancellation fee £500.
  • Used vehicle cancellation fee £250.
  • Holding deposit £250 kept until you return the Registration Document for the cancelled order.
  • You will be responsible for any Road Tax that we have paid for including extra charges that are payable upon registration of a new vehicle that are not refundable by the DVLA
  • £0.10 per mile charge(+VAT) for vehicle having covered more than 537 miles since purchase.